Buyer’s Protection & Warranty:

Our Promise

• To sell you only 100% genuine products.

• To offer you a full refund, if the item is not as described, and as per stipulations under the “Returns, Cancellations & Refunds” section.

• To offer you a money-back return as per stipulations under the “Returns, Cancellations & Refunds” section.

• To give you free warranty, as applicable to your product purchased, as per stipulations in the below section.

Warranty

Our Warranty Policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product.

Our products are rigorously tested to meet stringent standards.  Consequently, if a problem occurs and is caused by manufacturer defects in material and workmanship, we will discretionally, either repair or replace the product in accordance with the manufacturer’s warranty terms and conditions.

We offer:

• Lifetime warranty on all wheeled products (spinners , rolling duffles) on selected collections.

• 5-year warranty on travel or office items without wheels (duffles , garment sleeves , business backpack , briefcases).

• 2-year warranty on items such as handbags , shoulder bag casual backpacks , wallets , accessories.

Our warranty does not cover deterioration due to use, damage caused to the product due to improper use (example: carrying unusual objects), heat exposure, contact with acids or solvents, water infiltration, or damage caused during transportation.  Also, it does not cover damage caused by common carriers such as airlines and trainlines.  When retrieving luggage after a flight or train journey, please check it carefully and, if it had been mishandled, immediately file a claim with the airline or trainline.  Most major airlines and trainlines are insured to cover damage caused due to mishandled luggage.

Warranty repairs will be carried out by authorized service centers.  In instances where products are bought through a seller that is not us, we are not liable to service such warranty claims and the terms of the respective seller’s warranty will apply.

The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.

Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period.

If your item cannot be repaired but is still under the manufacturer's warranty, we will issue a replacement.  I, if a replacement is not available, we you will replace your item with another item of  similar value article from the available items.

The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit.  If the packaging is not done safely which leads to damage, Brics.ae will not be responsible for the same and the claimed item will be returned to the customer without servicing.

Account Protection

If you report an unauthorized transaction problem within <15> days from the transaction date, we’ll investigate right away.  You aren’t liable for unauthorized purchases made from your account

Responsive Support

We're here to help.  Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case.  Help us by forwarding any suspicious emails to <customercare@brics.ae> so we can investigate.